How long will my order take?
After payment has been made and your artwork has been approved by us and you are happy to finalize everything, please give us a lead time of 2 - 3 weeks. if your order is time-sensitive, please let us know prior to payment.
What graphic file should i send for my order?
Our graphics department will create free virtual mockups within 24 - 48 hours of placing your order. although we work with all types of artworks, we prefer your artwork to be in a vectored format such as pdf, .ai, eps. we also accept jpg, tif, png.
Will i see my virtual mockup before my order goes into production?
Absolutely, unless this is a repeat order, in which we will always send an ‘e-proof’ of your item to approve prior to production.
What is a pre-production sample?
We can produce a physical sample of the item you want to order, printed with your logo ready to go. pre-production samples usually incur a fee, in addition to the cost of your item, and can add an additional week to your order process. pre-production proofs are not recommended for exact repeat orders or rush orders. please contact us if you would like a pre-production sample.
Do i have to order a minimum quantity (moq)?
Although we do stick with our moq guidelines, if you have specific order requests, please get in contact with us.
What countries do you ship to?
We ship to most countries globally, however, if you are unsure, please check this with us.